Refund & Return Policy

At The Oasis Enterprise, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 14 days of receiving your order. To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be in its original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Final sale or clearance items

  • Personalized or customized products

  • Hygiene-sensitive products (if opened or used)

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method.

  • Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We will resolve the matter promptly at no additional cost to you.

Return Shipping

Customers may be responsible for return shipping costs unless the item is damaged or incorrect.

For return requests or assistance, please contact us:

Email: shopify@theoasisenterprise.com
Phone: 510-529-8943

Thank you for shopping with The Oasis Enterprise. Your trust means everything to us.