Shipping policy

hipping Policy –The Oasis

Effective Date:12-12-2025

We want your shopping experience to be as smooth as possible, so here’s the rundown on how we handle shipping for orders placed through our Shopify store.

---

1. Order Processing
- Orders are processed within 1–2 business days after payment is confirmed.
- You’ll receive an email confirmation with your order details and an estimated ship‑by date.

2. Domestic Shipping (United States)
- Standard (USPS First‑Class or UPS Ground): $4.99 – delivery in 3‑7 business days.
- Expedited (UPS 2‑Day): $9.99 – delivery in 2 business days.
- Free Shipping: Orders $75 + automatically qualify for free standard shipping.
- Shipping rates are calculated at checkout based on weight, dimensions, and destination.

3. International Shipping
- We ship to Canada, the UK, Australia, and select European countries.
- Rates are calculated at checkout and include basic customs clearance fees.
- Import duties, taxes, and additional customs charges are the buyer’s responsibility.

4. Shipping Carrier & Tracking
- All domestic orders are shipped with USPS or UPS.
- Once your package ships, you’ll get a tracking number via email. You can use it to monitor progress on the carrier’s website.

5. Handling Time & Delays
- We do our best to meet the estimated delivery windows, but occasional delays can happen due to weather, carrier issues, or high order volume.
- If a delay occurs, we’ll notify you by email and provide an updated delivery estimate.

6. Lost or Damaged Packages
- For domestic shipments, we file a claim with the carrier if a package is lost or arrives damaged.
- International orders are subject to the carrier’s policies; we’ll assist with any claims but cannot guarantee reimbursement.

7. Address Accuracy
- Please double‑check the shipping address before completing checkout. We’re not responsible for packages returned due to incorrect or incomplete addresses, and you’ll be charged a re‑shipping fee if a correction is needed.

8. Returns & Exchanges
- If you need to return an item, the standard return shipping cost is your responsibility unless the item is defective or we made an error.
- Once we receive the returned product in its original condition, we’ll process a refund or exchange according to our Return Policy.

9. Contact Us
If you have any questions about shipping, need to change an address, or want to check the status of an order, reach out to us at:
Phone: +15104783472(Mon‑Fri 9 am‑5 pm EST)